Please help me out with Plex


#1

Hi Friends,

My server Plex was working very good but i just desided to change my Plex passowrd the main plex password and then after i changed the password i sing out from all my devises after that when i tried to log in to my plex from my Quick box panel when i click on the plex icon from the Quick box panel i can find my plex server

please help me


#2

Hello @waeldiab!

Could you please try the following from your QuickBox console.

Restart the Plex service: systemctl restart plexmediaserver
Follow that up with a restart of apache: service apache2 restart

Finally, clear all your browser cache to remove old stored sessions


#3

thanks so much for replaying back to me. i have done this to steps and i clear the cache and i still cant find my server

my server is the one with yellow mark


#4

After logging out of all devices, are you additionally logging out of the Plex website as well? This is a known issue with Plex themselves when either adding a new device or changing various settings. I have seen this crop up and literally vanish at random after an hour or so.


#5

the below screenshot from the plex website i can see my server ( PLEX HD ) but its unavailable

and this screenshot from my server IP my PLEX HD is not listed


#6

Are you connecting and claiming your server via an SSH Tunnel? Or are you attempting to claim the server via X2Go

You may have to double-back and attempt to claim it once more… I would advise the X2Go method (as linked above). You can additionally do this method to confirm that your Plex is active and that this is indeed a caching issue that will more than likely expire itself out on it’s own.

If you like, you can PM me the details of your server/plx and I will login to see if this is just a localized issue, i.e; Just your browser caching old data. Numerous people have been through this with Plex and it’s always caching issues.