Unable to log into chat


#1

I cannot get logged into the live chat anymore. No combination of user/password works and when I try to reset pwd it says failed to send message. I even tried to create a new login with a different email address but that didn’t work. Is anyone else having trouble?


#2

Are you able to gain access now? Keep in mind there is no SSO (Single Sign On) between the site/forums to the Live Chat, so you will need to register a new username/password. We do plan to have this resolved in the future, however, at the moment SSO between these platforms is not a priority.

Please let me know if this is still happening as we have users still joining without issue and if this is a problem that persist for you, I will review what the cause of this may be in regards to just your signup to the chat.