Originally published at: https://quickbox.io/blog/supporting-our-community-getting-advice-and-support/
We at QuickBox have a fantastic community. We are so proud of the work that we do that we want to support anyone and everyone who wants to set up their own server to manage content. There are many different ways you can get support but I want to discuss the best and easiest way to get support from us.
Our Discord server is where you want to join our community to get the support you need. If you have purchased a Pro licence from us, then in your welcome email you should have received a unique code to enter into Discord to automatically grant you access to the Pro server area.
The Pro server area is where you can see our roadmap, make product feature requests, chat with the community, get announcements about Pro releases and so much more.
We have a dedicated team of support specialists who are here to help you out with any issues that you may have, provide advice and guidance, and if required, connect to your server to diagnose, troubleshoot and in most cases resolve issues.
Our dedicated team of support specialists are only volunteers and people who are passionate not only about technology, but also helping people out to get the most out of their systems.
Here is what the community has said about getting support with QuickBox;
I would like to shout out a big thanks to @bate for his help to fix my rclone automation media center, thanks a lot mate
By virtual_francky
Had an issue that i apprently missed an update about and @JMSolo 👑 went above and beyond to solve the issue.
By Konata
I want to thank @Athelmil I have very seldom met people who are so patient and willing to help. Guiding me every step of the way and when required. Its not only the fact that things are working but I did learn something which was thanks to Athelmil explaining the steps. Kudos and thanks once again. You are a ROCK STAR.
By reduae
As you can see, our community loves getting direct support not only through our support sidekicks team, but also the core developers as well.
We have some exciting events coming up and they’re all based around Discord so please make sure you’re on there for the latest and greatest news, updates, competitions and so much more!