Plex unavailable after using upgradePlex


#1

Hello,

I used upgradePlex for updating my plex; but now Plex is on error 503 unavailable.
On dashboard, Plex is on red in « Service statut ».
I try to fix it with Terminal and command service plexmediaserver restart but it’s doesn’t work.
I try too use ssh tunel but not work too.
Any idea ?


#2

Use sudo systemctl restart plexmediaserver to restart plex


#3

Thx for Your help.

I try Your command, and tais is write

Job for plexmediaserver.service failed because a fatal signal was delivered to the control proces
s. See “systemctl status plexmediaserver.service” and “journalctl -xe” for details.


#4

What is the full message returned by sudo systemctl status plexmediaserver.service ?


#5

Hello,

[[email protected]]:(0b)~$ sudo systemctl status plexmediaserver.service
● plexmediaserver.service - Plex Media Server for Linux
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: inactive (dead) (Result: signal) since Sat 2017-12-02 14:23:56 CET; 2 days ago
Process: 2444 ExecStart=/bin/sh -c LD_LIBRARY_PATH=/usr/lib/plexmediaserver “/usr/lib/plexmediaserver/Plex Media Server” (code=killed, signal=ABRT)
Process: 2441 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/
Main PID: 2444 (code=killed, signal=ABRT)

    Dec 02 14:23:51 KS4-C systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=6/ABRT                                                                                     
    Dec 02 14:23:51 KS4-C systemd[1]: plexmediaserver.service: Unit entered failed state.                                                                                                          
    Dec 02 14:23:51 KS4-C systemd[1]: plexmediaserver.service: Failed with result 'signal'.                                                                                                        
    Dec 02 14:23:56 KS4-C systemd[1]: plexmediaserver.service: Service hold-off time over, scheduling restart.                                                                                     
    Dec 02 14:23:56 KS4-C systemd[1]: Stopped Plex Media Server for Linux.                                                                                                                         
    Dec 02 14:23:56 KS4-C systemd[1]: plexmediaserver.service: Start request repeated too quickly.                                                                                                 
    Dec 02 14:23:56 KS4-C systemd[1]: Failed to start Plex Media Server for Linux.
    Dec 02 14:24:35 KS4-C systemd[1]: Stopped Plex Media Server for Linux.                                                                                                                         
    Dec 02 14:24:35 KS4-C systemd[1]: plexmediaserver.service: Start request repeated too quickly.                                                                                                 
    Dec 02 14:24:35 KS4-C systemd[1]: Failed to start Plex Media Server for Linux.
    lines 1-17/17 (END)

#6

Thanks.

Please check :

  • if the plex user exists : sudo cat /etc/shadow | grep plex (should returns plex)
  • if plex “Library” directory exists : ls /var/lib/plexmediaserver/ (should returns Library)
  • if Plex folders have the right permissions : ls -al "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server" (shoud be owned by plex user)
  • if Plex binaries exists : ls /usr/lib/plexmediaserver/ (shoud returns many plex files)

#7

[[email protected]]:(0b)~$ sudo cat /etc/shadow | grep plex
plexpy::17409:0:99999:7:::
plex:
:17457:0:99999:7:::
[[email protected]]:(0b)~$ ls /var/lib/plexmediaserver
Library
[[email protected]]:(0b)~$ ls -al "/var/lib/plexmediaserver/Library/Application Support/Plex Me
dia Server"
total 44
drwxr-xr-x 10 plex plex 4096 Dec 2 09:46 .
drwxr-xr-x 3 plex plex 4096 Oct 18 16:56 …
drwxr-xr-x 5 plex plex 4096 Dec 2 09:46 Cache
drwxr-xr-x 3 plex plex 4096 Oct 18 16:56 Codecs
drwxr-xr-x 3 plex plex 4096 Oct 18 16:56 Crash Reports
drwxr-xr-x 3 plex plex 4096 Dec 2 09:44 Logs
drwxr-xr-x 3 plex plex 4096 Oct 18 22:29 Media
drwxr-xr-x 4 plex plex 4096 Oct 18 22:32 Metadata
drwxr-xr-x 6 plex plex 4096 Nov 9 18:55 Plug-ins
drwxr-xr-x 7 plex plex 4096 Oct 18 16:56 Plug-in Support
-rw------- 1 plex plex 994 Dec 1 15:44 Preferences.xml
[[email protected]]:(0b)~$ ls /usr/lib/plexmediaserver/
CrashUploader libgnsdk_playlist.so.3.07.7
dri libgnsdk_rhythm.so.3.07.7
libavcodec.so.57 libgnsdk_storage_sqlite.so.3.07.7
libavformat.so.57 libgnsdk_submit.so.3.07.7
libavutil.so.55 libgnsdk_tocgen.so.3.07.7
libboost_atomic.so.1.59.0 libgnsdk_video.so.3.07.7
libboost_chrono.so.1.59.0 libhdhomerun.so
libboost_date_time.so.1.59.0 libiconv.so.2
libboost_filesystem.so.1.59.0 libjemalloc.so.1
libboost_iostreams.so.1.59.0 liblrc.so.0
libboost_locale.so.1.59.0 libminiupnpc.so.10
libboost_program_options.so.1.59.0 libminizip.so.1
libboost_random.so.1.59.0 libnatpmp.so.1
libboost_regex.so.1.59.0 libopencv_core.so.2.4
libboost_system.so.1.59.0 libopencv_imgproc.so.2.4
libboost_thread.so.1.59.0 libpion-5.0.so
libboost_timer.so.1.59.0 libpython2.7.so.1.0
libcrypto.so.1.0.0 libsoci_core.so.3.0.0
libcurl.so.4 libsoci_sqlite3.so.3.0.0
libdrm_intel.so.1 libsqlite3.so.0
libdrm.so.2 libssl.so.1.0.0
libdvbapi.so libswscale.so.4
libdvbcfg.so libtag.so.1
libdvben50221.so libucsi.so
libdvbsec.so libusb-1.0.so.0
libesg.so libva-drm.so.2
libexpat.so.1 libva.so.2
libexslt.so.0 libxml2.so.2
libfreeimage.so libxslt.so.1
libgnsdk_correlates.so.3.07.7 libz.so.1
libgnsdk_dsp.so.3.07.7 MigratePlexServerConfig.sh
libgnsdk_fp.so.3.07.7 Plex DLNA Server
libgnsdk_link.so.3.07.7 Plex Media Scanner
libgnsdk_lookup_local.so.3.07.7 Plex Media Server
libgnsdk_lookup_localstream.so.3.07.7 Plex Media Server Tests
libgnsdk_manager.so.3.07.7 Plex Relay
libgnsdk_moodgrid.so.3.07.7 Plex Script Host
libgnsdk_musicid_file.so.3.07.7 Plex Transcoder
libgnsdk_musicid_match.so.3.07.7 Plex Tuner Service
libgnsdk_musicid.so.3.07.7 Resources
libgnsdk_musicid_stream.so.3.07.7
[[email protected]]:(0b)~$


#8

Weird.

It seems you have the required Plex files.
Maybe a permissions issue, could you try :

  • sudo chown -R plex:plex /var/lib/plexmediaserver
  • sudo chmod -R 755 /var/lib/plexmediaserver
  • sudo systemctl restart plexmediaserver.service
  • sudo systemctl status plexmediaserver.service

If that not work, maybe you will need to remove and reinstall PMS…


#9

Hi,

[[email protected]]:(0b)~$ sudo chown -R plex:plex /var/lib/plexmediaserver
[[email protected]]:(0b)~$ sudo chmod -R /var/lib/plexmediaserver
chmod: missing operand after ‘/var/lib/plexmediaserver’
Try ‘chmod --help’ for more information.
[arck0s[email protected]]:(0b)~$ sudo chmod -R 755 /var/lib/plexmediaserver
[[email protected]]:(0b)~$ sudo systemctl restart plexmediaserver.service
[[email protected]]:(0b)~$ sydo systemctl status plexmediaserver.service
-bash: sydo: command not found
[[email protected]]:(0b)~$ sudo systemctl status plexmediaserver.service
● plexmediaserver.service - Plex Media Server for Linux
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: en
Active: inactive (dead) (Result: signal) since Tue 2017-12-05 15:16:08 CET; 34s ago
Process: 8235 ExecStart=/bin/sh -c LD_LIBRARY_PATH=/usr/lib/plexmediaserver "/usr/lib/pl
Process: 8232 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_
Main PID: 8235 (code=killed, signal=ABRT)

Dec 05 15:16:03 KS4-C systemd[1]: plexmediaserver.service: Main process exited, code=kille
Dec 05 15:16:03 KS4-C systemd[1]: plexmediaserver.service: Unit entered failed state.
Dec 05 15:16:03 KS4-C systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Dec 05 15:16:08 KS4-C systemd[1]: plexmediaserver.service: Service hold-off time over, sch
Dec 05 15:16:08 KS4-C systemd[1]: Stopped Plex Media Server for Linux.
Dec 05 15:16:08 KS4-C systemd[1]: plexmediaserver.service: Start request repeated too quic
Dec 05 15:16:08 KS4-C systemd[1]: Failed to start Plex Media Server for Linux.
lines 1-14/14 (END)

The first time I reinstalled because I did not go through the webconole, but the old with apt-get update, but big crash.
This time I did it right but crashed; will have to reinstall UAS again

thank you for your help


#10

I reinstall Plex, and it’s works.
Thx


#11

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