Hi guys,suddenly my plex server disappeared from the web,and now i can’t ssh into my server,i had publickey authentication enabled and then i dissabled it,after that i couldn’t ssh into the server.but i can lftp into it,and also i can ftp using transmit but not sftp,can someone help me to fix this issue?thanks in advance,
Could you please provide us more details?
- What does
systemctl status plexmediaservershow? - What OS/distro are you using?
- What version of QuickBox are you currently on?
- Had you ran an update in the last 24 hours?
- Can you login to your Web Console located on your dashboard?
i tried this " systemctl status plexmediaserver " when i had the access to ssh,and it said active
ubuntu
it’s not quickbox mate,i am using old swizards panel
i’ve updated from the web,not the server
i can’t login using web console
thanks
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I really can’t help as my time and efforts are only expressed towards QuickBox installs. I never took part in the Swizards panel and QuickBox is not/never was affiliated with Swizards in development.
Ok cool,but when i go the console it shows this
So, can you login as root or your master user?
Again, I never had access to any adjustments that they performed to their QuickBox code. I can’t really say. 
thank you for the reply,no i can’t login usin root or master user,it says Wrong password try again
but i am using the same password and can loging to FTP and lftp
note. plex worked fine and then all i did was sign out and sign in,and change publickeyauthentification yes to no
Do you have access to a recovery platform with your provider?
i have a Hetzner server and their panel i can see Rescue option
Could you place this in Rescue Mode and then PM me your details. I am going to assume that their setup is similar to ours (even though I am not sure as I never saw it) and will try to find a fix for you… but I am not going to post you a guarantee 
sent you a pm mate