Can't open user groups

Hello, I am a Pro user.

When I try to click ‘User Groups’ or even ‘User Admin’ I get this:

 Fatal error: Uncaught PDOException: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'product_id' in 'field list' in /srv/quickbox/inc/Configs.php:0 Stack trace: #0 /srv/quickbox/inc/Configs.php(0): PDOStatement->execute(Array) #1 /srv/quickbox/inc/Configs.php(0): Configs->getHeartbeat_product('product_id') #2 /srv/quickbox/useradmin.php(0): Configs->proCheck() #3 {main} thrown in /srv/quickbox/inc/Configs.php on line 0

How do I go about fixing this?

This is what I get (as a screenshot)45%20PM

Hi there

Could you try:
qb fix version


This is what I get:

-bash: /usr/local/bin/quickbox/system/qb: Permission denied

I fixed permissions on the executable, and got
qb fix version
ERROR 1054 (42S22) at line 1: Unknown column ‘product_id’ in ‘where clause’
ERROR 1054 (42S22) at line 1: Unknown column ‘ip_id’ in ‘field list’
ERROR 1054 (42S22) at line 1: Unknown column ‘product_id’ in ‘field list’
✗ No valid subscription.

Permissions shouldn’t need to be adjusted, more than likely the bash environment is not sourcing properly. You will need to run sudo su - to properly elevate. The (-) on the end is important.

If it is showing as no valid subscription, could you please send me a message here with your order# and I can personally check on this for you.

Great, just sent you a message

ahh yeah
sudo su -
forgot but consider it as a default do it every time cmd and glad you got it sorted :slight_smile:

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