Cant login keeps asking for user details


i set up a server with debian 8 everything installed ok i added users worked fine now when i try to login it keeps asking for username and password

i know the username is correct because its there in the home directory so i thought it must be the password so i changed the password changeUserpass it accepted it but i still cant login asking for user details very strange indeed do you guys know of any reason why it is failing to login as it seems to be changing the password i have even tried the ip of the server in the login but that is the same

thanks for any help


Your provider should have provided a way for you to reboot without the need for SSH. Make sure the port is correct 4747 on a new install.