Can't Claim Plex Server or access outside network

[Gerbil]

First I installed Plex from QB dashboard and went to login to setup server and server could not be found. I understand that is to recent update to plex and there’s this topic on it.

PSA: Recent Plex updates cause reverse proxy breakage

After running into strange issues with the recent round of Plex updates that Plex has been pushing, it has been determined that Plex has introduced something which causes reverse proxies not to function. There is nothing we can do to fix this, this code must be fixed by Plex. It is uncertain if the change was intentional or accidental. With that said, in order to setup Plex, you'll have to use the tried and true SSH tunnel method again. Hopefully the Plex team will fix this and not leave it …

I did the install of old version and this worked to now allow me to setup my server. But now issue is I cannot claim it or access outside network. Exactly what this shows.

Setting up an SSH Tunnel for Plex

So, you have installed Plex and logged in via http://_yourserver_ip:32400/web/ and found that it is not reading your seedbox's Plex Media Server. This can be frustrating but is an easy remedy with a little bit of work. Installing Plex https://plaza.quickbox.io/uploads/default/original/1X/ac4b3d851a051e0e151628b929dfd8ecc5a9903d.mp4 The Problem After installing, you login to your fresh new Plex only to find that your pre-existing Home Media Server is there, but your new Seedbox Plex Server i…

But as I said. I can click claim all i want and it keeps telling me to claim. I go under Remote access and can’t connect outside network. I did try that ssh tunnel but that did not work either.

Also, from that first topic that installs old version of plex. It says to run ‘upgradePlex’ to update to latest version as will now work. I try that command in ssh and am told does not exist. What am I missing on that. Thanks for any help.

[liza]

Sometimes the browser just screws up. If you’re using chrome, give Firefox a shot.

[zorak2]

Clear the cache on your browser. Works ever time for me

[Gerbil]

yah changing browsers did it. It actually sat there just spinning trying to do and I had to go so just left and came back. refreshed and tried again and shows claim and working fine. Can access that server from other machines so all good

Thanks for help.

Can plex be updated now to latest version and continue working? What is command for it with QB?

[JMSolo]

Can plex be updated now to latest version and continue working? What is command for it with QB?

Yes, now that your server is claimed you will be able to update without issue. If you are on a normal (free) Plex account you can run upgradePlex to update to the latest Public version. Otherwise if you are on Plex Pass, you will need to do the following:

mkdir -p /root/plex-tmp
wget -O /root/plex-tmp/plex.deb "https://downloads.plex.tv/plex-media-server/1.1.0.2611-ba905d2/plexmediaserver_1.1.0.2611-ba905d2_amd64.deb"
newplex="$(dpkg -I /root/plex-tmp/plex.deb | grep Version | awk '{print $2}' | awk -F'[ -]' '{print $1}')"
cd plex-tmp
/usr/bin/dpkg -i /root/plex-tmp/plex.deb
mv /root/plex-tmp/plex.deb /root/plex-tmp/plex.$newplex.deb
cd
rm -rf plex-tmp
service plexmediaserver restart

[Gerbil]

Thanks. I do have Pass so that helps.

[JMSolo]

Wonderful. Here within the next 2 days we will have an updated version of the upgradePlex command that will cater to both Public and Pass users of Plex.