I had 36TBs of unencrypted media on the there and today ACD was locked out. I called in and was told they lock it for rate and/or DMCA and I was flagged as DMCA. That would make sense given it couldnt have been a rate issue for me.
I was able to get them to unlock it by playing dumb as to what DMCA was and then I trashed all the unencrypted and am moving it back over from gdrive as encrypted. I will still keep one gdrive unencrypted for Plex Cloud.